Workplace Essentials Course List The output that employees produce correlates with the time and effort they put in their work.
Appreciative Inquiry
Appreciative inquiry focuses on bringing out the best in people and discovering how they use their skills to function in their work and everyday life. Through appreciative inquiry, an employer uses the art of asking questions and considering opinions to strengthen the system as a whole; creating a more positive environment and heightening employee potential. This approach is designed to focus less on negativity and criticism, and more on utilizing personal strengths and encouraging discovery.
Creator: Rachel Levitch, PhD, CRISC, CISO, CMQE
Business Acumen
Business acumen is loosely defined as the ability to assess an external market and make effective decisions. Knowing what is necessary to navigate and create a successful business seems innate for certain people; Steve Jobs demonstrated great business acumen. Fortunately, it is possible for the rest of us to improve business acumen. The right training combined with experience will improve your business savvy.
Business Ethics
A company's ethics will have an influence on all levels of business. It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. Understanding and maintaining ethics is a very important part of doing business today.
Business Etiquette
Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations.
Change Management
Change is a constant in our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
Civility In The Workplace
Welcome to the Civility in the Workplace workshop. While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industries millions a year. Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it’s losing on basic social values. Bosses freely intrude on subordinates’ personal space, gossiping co-workers are the norm, and quality customer care has been forgotten.To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, and typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace, will also be discussed.