Sales & Marketing Course ListBoth marketing and sales focus on the customer, but they go about it in different ways.
Telephone Etiquette
In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.
Creator: Rachel Levitch, PhD, CRISC, CISO, CMQE