Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their paychecks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.
The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business.
Module One: Getting Started
| Module Seven: Giving Customer Service over the Phone
|
Related Products
Business Acumen
Through our Business Acumen workshop, your participants will improve their judgment and decisiveness..
$49.99 Excluding Tax: $49.99
Business Ethics
A company"s ethics will determine its reputation. Good business ethics are essential for the long-te..
$52.99 Excluding Tax: $52.99
Business Etiquette
This course examines the basics, most importantly to be considerate of others, dress/appearance, the..
$52.99 Excluding Tax: $52.99
Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give part..
$64.99 Excluding Tax: $64.99
Cybersecurity
Every organization is responsible for ensuring Cyber Security. The ability to protect its informatio..
$89.99 Excluding Tax: $89.99
Respect In The Workplace
A respectful work environment is essential to the overall success of your team, as well as a contrib..
$48.99 Excluding Tax: $48.99
Tags: Customer Service