• Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let"s face it: we"ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette
Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation
Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions
Module Six: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping
                            Module Seven: Business Email Etiquette
                            • Addressing Your Message
                            • Grammar and Acronyms
                            • Top 5 Technology Tips
                            Module Eight: Telephone Etiquette
                            • Developing an Appropriate Greeting
                            • Dealing with Voicemail
                            • Cell phone Do's and Don'ts
                            Module Nine: The Written Letter
                            • Thank You Notes
                            • Formal Letters
                            • Informal Letters
                            Module Ten: Dressing for Success
                            • The Meaning of Colors
                            • Interpreting Common Dress Codes
                            • Deciding What to Wear
                            Module Eleven: International Etiquette
                            • General Rules
                            • Important Points
                            • Preparation Tips
                            Module Twelve: Wrapping Up
                            • Words from the Wise
                            • Review of Parking Lot
                            • Lessons Learned
                            • Completion of Action Plans and Evaluations

                            Business Etiquette

                            • $52.99

                            • Ex Tax:$52.99

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